What we will always make right, at no cost to you
If your copy arrives damaged, defective or misprinted, if it is the wrong item, or if it never arrives at all, we will replace it or refund you in full, including shipping. You do not have to send anything back, and there is no time limit tied to our own mistakes. This holds wherever you live. It is a promise, not an exception: printing errors are ours to fix, not yours.
Changing your mind in Europe and the United Kingdom
If you are in the European Union, the European Economic Area or the United Kingdom, you have 14 days from the day your journal arrives to tell us you would like to return it, for any reason and without having to give one. Email us at hello@stillwithmejournal.com within those 14 days and we will send you the return address, because every copy is printed at a local facility and the right address depends on where yours was made. You then have a further 14 days to post it back. The journal has to be unused and unwritten in, in its original condition. Once it reaches us we refund the purchase price and the standard outbound shipping to the payment method you used. Return postage is yours to pay on a change-of-mind return.
Changing your mind in the United States, Canada and elsewhere
Outside Europe and the United Kingdom we do not take a journal back because you changed your mind. Every copy is printed for one person after the order is placed, so there is no shelf for it to return to, and a book that has crossed a border cannot be sold to anyone else. Please choose the edition that fits before you order, and write to us if you are not sure which one that is. We would much rather help you pick the right journal than process a return, and we answer questions gladly.
This changes nothing about the promise above. If a copy arrives damaged, misprinted or wrong, or never arrives at all, we replace it or refund you in full, wherever you live.
How to reach us
Contact us at hello@stillwithmejournal.com with your order number and, if possible, a photo of the issue. We answer within a few business days and arrange the replacement, the refund or the return address.
The full legal text is in our refund policy.